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Frequently Asked Questions

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• How do I bring my monthly AC costs down?

  Small tasks like replacing the air filter and keeping your equipment clean can go a long way in improving energy efficiency. Check out our full guide for savings you can earn by keeping your HVAC system healthy.

• What are different types of AC systems?

  Central AC systems are ducted HVAC products that remove heat from your home. There are also heat pump air conditioners, which draw out heat with a reversible flow of coolant, as well as ductless mini-splits.

• What size AC unit do I need?

  The right sized AC system depends upon the size of your home, the local climate and numerous other variables. You need to properly size the AC unit to ensure maximum energy efficiency.

• What are BTUs in air conditioning?

  British thermal units are a kind of measurement used in air conditioning to illustrate how much energy your AC system needs to absorb heat. If it mentions 10,000 BTUs, the model is capable of absorbing that much heat each hour.

• Is it necessary to service AC every year?

  Routine maintenance is extremely beneficial for your air conditioner. While it’s not necessarily required, it’s an exceptional investment in the energy efficiency and overall performance of your HVAC system. In many cases, having seasonal maintenance and upkeep also keeps the manufacturer’s warranty valid.

• What is ductless air conditioning?

  Ductless air conditioning does not use air ducts to transfer cool air through a residence. Instead, indoor air units blow the conditioned air straight into the room or space they’re installed in.

• What is SEER in air conditioning?

  SEER means Seasonal Energy Efficiency Ratio, which gauges how effectively your air conditioner is cooling over its busiest season. It’s a ratio of the cooling output of an air conditioner or heat pump divided by the energy it uses. As of 2023, SEER2 is the new standard due to updated efficiency regulations.

• Do I need an air conditioner or heat pump in my home?

  Heat pumps are extremely energy efficient, but might begin to lose efficiency in severely cold weather. Visit our guide for identifying if a heat pump or air conditioner is right for cooling your home.

• How much does AC service cost?

  The cost of air conditioning services depends on the make and model, the extent of the issue and other factors. For lots of common repairs, you may expect to pay a few hundred for components and labor.

• What is a Diagnostic Fee?

  A diagnostic fee, also known as a service call fee, is a typical charge used by HVAC companies once someone is dispatched to your home to diagnose the issue plaguing your heating or cooling system. A diagnostic fee covers the technician’s time, expertise and any gas or other travel expenses associated with determining the underlying cause of the problem. It’s essentially a service fee for the technician’s professional assessment to identify what went wrong.

  It’s like a doctor’s appointment. They need to perform a thorough checkup to understand what’s wrong before recommending treatment. Just the same, the technician we send has to inspect your HVAC equipment to figure out the repair or maintenance course of action.